Responsible Gambling

At 10JILI, our goal is to offer a top-notch gaming experience for all our guests. We want you to enjoy yourself while playing, but we also emphasize the importance of responsible gaming. It’s essential to set limits for yourself and stick to them, ensuring that your gaming remains enjoyable and doesn’t become problematic.

We encourage our guests to gamble responsibly by setting a budget before starting to play, taking breaks during gaming sessions, and avoiding chasing losses. Remember that gambling should be a form of entertainment, not a way to make money. If you ever feel like your gaming habits are becoming concerning or out of control, please seek help and support.

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What is Gaming?
Gaming is when you play games that involve betting money or prizes, often found in casinos or similar places.
What is Responsible Gaming?
Responsible Gaming is a top priority for us at 10JILI. We are committed to making sure our gaming experiences are enjoyable and safe for everyone. This includes measures to prevent minors from playing and supporting those who may need help with controlling their gaming habits.
What are the indicators that you might have a gaming problem?
1. You may feel the need to keep your gaming habits a secret, whether it’s playing in private, lying about how much you play, or thinking others won’t understand. You might even believe that a big win will surprise everyone.
2. Controlling your gaming can be challenging. Once you start playing, it’s hard to stop. You might feel compelled to keep playing until you’ve spent all your money, increasing your bets in hopes of winning back what you lost.
3. Playing games even when you don’t have the funds is a warning sign. If you’re desperate to recover losses, you may end up using money you don’t have, like maxing out credit cards or using funds meant for essential expenses. This can lead to borrowing, selling belongings, pawning items, or even resorting to theft for gaming money. It becomes a harmful cycle where you believe more gaming is the only way to recoup losses, but it only deepens your financial troubles.
4. If your family and friends express concerns about your gaming behavior, it’s important to listen to them. Denying the problem only prolongs the issue. Reflect on how gaming is impacting your life. Seeking help is not a sign of weakness. Some older players hesitate to seek support from their adult children if they’ve gambled away their inheritance, but it’s never too late to make positive changes.
How do I stop myself or a loved one from playing if I/they can’t control myself/themselves anymore?
10JILI cares, and if you want to exclude yourself or a loved one from playing in our casino, you may do so for a period of time. All you need to do is apply for self-exclusion or exclusion of your loved one.
How do I use this exclusion feature?
You can apply for exclusion by accomplishing the Self-Exclusion/Family Exclusion Form available at www.pagcor.ph/regulatory/responsible-gaming.php. Submit this application along with other exclusion requirements specified in the PAGCOR website. You will also need to provide a government-issued proof of kin (i.e., marriage certificate, birth certificate, or license).
I’ve excluded myself from playing, but now I’ve changed my mind. Can I remove the exclusion?
No. Once you choose to exclude yourself, the exclusion is irrevocable for the first 6 months. Until the end of the period you have indicated. Family-initiated exclusion is irrevocable for 3 months.
What happens to my VIP status during a period of self-exclusion?
Since you will not be playing during this period, this may cause your VIP level to lapse, as it would if you simply didn’t play anymore.
Who can I contact for more information?
You may visit www.pagcor.ph.
Who can I contact for Professional Assistance?
You may directly contact:
Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.
Parañaque: (+63) 7622-0193 | 0917-5098826
New Manila: (+63) 7502-0600 | 0917-3099488
www.bridgesofhope.com.ph

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